Request account and data deletion
Email our official privacy contact using the button below. Please send the request from the email connected to your game account when possible.
Information to include
- The game name: Block Jelly, Jelly Sudoku, or another Star D. Games title.
- Your platform: iOS or Android.
- Your player ID, friend code, nickname, or other in-game identifier if available.
- The sign-in method connected to the game, such as Game Center or Google Play Games. Never send a password.
- A clear statement that you want your Star D. Games account and associated game data deleted.
We may request reasonable verification so that another person cannot delete your information without permission.
What we delete
After a valid request is verified, we delete or de-identify account and game data under Star D. Games' control, as applicable. This may include server-side profile identifiers, saved progress or cloud-save records, leaderboard or social associations, and related support records that are no longer required.
Deletion is permanent. Deleted progress, inventory, rewards, and account associations may not be recoverable.
What may remain
Limited records may be retained when reasonably necessary for legal obligations, security, fraud prevention, dispute resolution, or enforcement. Temporary copies may also remain in backups until they are overwritten under normal retention cycles.
Deleting Star D. Games data does not delete your Apple, Google, Meta, or TikTok account, and it does not cancel store subscriptions or erase store purchase history. Those are managed by the relevant platform provider.
We process verified requests within the time required by applicable law. See our Privacy Policy or contact Support for more information.