Official support
Email is currently our official support channel. We do not yet operate official social-media support accounts.
Star D. Games Support
Help us find the problem
Including the following information helps us investigate your request:
- Game name and platform (iOS or Android).
- App version and device model.
- Your player ID, friend code, or nickname if relevant. Do not send passwords or payment-card details.
- What happened, what you expected, and steps that reproduce the issue.
- A screenshot or short screen recording when useful.
Common help
Lost or unsynchronized progress
Make sure you are connected to the same Game Center or Google Play Games profile used previously. Include your old and current player information when contacting us.
Rewarded ad did not grant a reward
Restart the game once and check your connection. If the reward is still missing, send the approximate date/time, reward type, and a screenshot if available.
Advertising privacy options
Where required, use the privacy-options entry in the game settings to review advertising consent. Device-level tracking and notification permissions are controlled from iOS or Android settings.
Store purchases, refunds, or subscriptions
Store billing is managed by Apple or Google. Never email us your password or complete payment information. Include only the store order reference when support needs it.
Privacy and data requests
To request access, correction, or deletion of applicable Star D. Games server data, email us with the game name, platform, and your player ID or friend code if available. We may ask for reasonable verification.
Open account and data deletion instructions →
Deleting game data does not cancel store subscriptions or delete your Apple, Google, Meta, or TikTok account. Those accounts must be managed with the relevant provider.